Field Collection Agent - Medan (Financial Services)

Join Infomedia Nusantara as a Field Collection Agent in Medan! We are seeking a dedicated and proactive professional to monitor and follow up with clients experiencing delays in their financial obligations. This role is crucial in maintaining healthy client relationships while ensuring timely collections. At Infomedia Nusantara, we pride ourselves on our commitment to excellence and customer satisfaction. Located in the heart of Medan, our office provides a dynamic and supportive environment for you to thrive.

As a Field Collection Agent, you will be responsible for visiting clients, understanding their financial situations, and implementing effective collection strategies. You will use tools like CRM systems and collection software to track and manage client interactions. This role offers a unique opportunity to make a tangible impact on client relationships and financial outcomes.

📋 Tanggung Jawab Pekerjaan

• Visit clients to assess their financial status and discuss payment plans.
• Use CRM and collection software to track client interactions and collection progress.
• Implement and follow up on collection strategies to ensure timely payments.
• Maintain accurate records of all client interactions and collection activities.
• Provide regular reports to the collection team on client status and collection progress.
• Collaborate with the collection team to resolve complex collection cases.
• Ensure compliance with company policies and regulatory requirements.
• Provide excellent customer service to maintain positive client relationships.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in field collection or related roles.
• Strong communication and interpersonal skills.
• Proactive and solution-oriented mindset.
• Familiarity with CRM and collection software such as Salesforce or similar.
• Understanding of financial services and collection processes.
• Ability to work independently and manage multiple tasks.
• Valid driver's license and reliable transportation.
• Ability to work flexible hours, including weekends and evenings.

🛠️ Keahlian

Lowongan Terkait