Claims and Arbitration Associate - Logistics Dispute Resolution Specialist

Join J&T Express as a Claims and Arbitration Associate and play a pivotal role in resolving logistics disputes with precision and professionalism. In this dynamic position, you will investigate contested transactions, compile evidence, and analyze complex reports to ensure fair and efficient dispute resolution. Based in Badung, Bali, this role offers a unique opportunity to contribute to the growth of one of Indonesia's leading logistics companies while enjoying a vibrant work environment.

As a Claims and Arbitration Associate, you will work closely with our team to handle claims and disputes related to logistics operations. You will be responsible for conducting thorough investigations, gathering and evaluating evidence, and preparing detailed reports. Your analytical skills and attention to detail will be crucial in ensuring that disputes are resolved promptly and fairly. This role is perfect for someone who is passionate about logistics and wants to make a difference in the industry.

📋 Tanggung Jawab Pekerjaan

• Investigate and analyze logistics disputes to determine the cause and resolution.
• Compile and present evidence to support claims and arbitrations.
• Prepare detailed reports and recommendations for dispute resolution.
• Collaborate with internal teams to ensure accurate and timely dispute resolution.
• Assist in the development and implementation of dispute resolution policies and procedures.
• Provide training and support to staff on dispute resolution processes.
• Monitor and evaluate the effectiveness of dispute resolution processes.
• Stay updated with industry regulations and best practices in dispute resolution.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Law, or a related field.
• Minimum 3 years of experience in claims handling, arbitration, or dispute resolution.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint).
• Knowledge of logistics and supply chain processes.
• Familiarity with dispute resolution software such as CaseWare or similar.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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